This notice contains our obligations and promises to you about the different types of personal data we might collect about you when you shop, make contact, or browse with us.
How do we use your personal data?
We use your personal data in the following ways:
To enable us to personalise your shopping experience on our sites and in our stores.
To allow us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud).
To respond to your queries, refund requests and complaints.
To keep a record of when and why you contact us and to keep your contact details up to date.
For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you.
To enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit (our ability to do this will depend on the privacy settings you have on your social media accounts).
Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you.
If you have signed up to our services, we may also contact you by telephone as part of our personalised service to you.
To help us manage our customer relationships, we use third party platforms. These platforms assist us to do lots of things, including conduct email marketing campaigns, advertise online, undertake customer analytics, plan and put on events, book appointments, fulfil orders, make deliveries, returns and refunds etc. We therefore pass on your personal data to these third parties, on the condition that they agree to handle your information in line with this notice.